Terms of Service

Last updated: June 2026

These terms govern your use of gettomachupicchu.com and any bookings made through our platform. By completing a booking you agree to these terms.

1. Who we are

Get to Machu Picchu is an independent online booking service for Machu Picchu entry permits, train tickets and bus tickets. We are not affiliated with or endorsed by the Ministry of Culture of Peru or the rail and bus operators. We act as an intermediary, purchasing tickets on your behalf from official operators.

2. The booking process

When you complete a booking you authorize us to purchase tickets on your behalf using the passenger details you provide. Your payment is processed immediately and securely via Stripe. We email your official entry permit, return train ticket and return bus ticket within 12 hours of payment, usually much faster. Your booking is confirmed when all three tickets have been delivered.

3. Your responsibility for passenger details

All tickets are issued against passport details and are non-transferable. You are responsible for ensuring all passenger names, nationalities, passport numbers, dates of birth and genders are accurate. Errors in passenger details may prevent entry. We cannot issue refunds where incorrect details were provided.

4. Pricing and payment

All prices are in USD and include our service fee. Prices are subject to change without notice until a booking is confirmed. Payment is processed by Stripe. Your bank may apply foreign transaction fees and we have no control over this.

5. Refunds and cancellations

All tickets are non-refundable once purchased from official operators. This reflects the policies of the Ministry of Culture of Peru and the rail and bus operators. Please read our full Refund Policy before booking.

6. Service availability

Entry permit availability, train schedules and bus availability are provided by official operators and may change without notice. In the rare event a ticket cannot be secured after payment we will contact you and issue a full refund.

7. Limitation of liability

Get to Machu Picchu is not liable for missed entry slots due to late arrival, delays or cancellations caused by the rail or bus operators, loss or damage during travel, or any indirect or consequential loss arising from your booking. Our liability is limited to the value of the tickets purchased.

8. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to these terms

We may update these terms from time to time. The current version is always published at gettomachupicchu.com/terms.

10. Complimentary Peru eSIM

Eligible bookings completed by 11:59 p.m. UK time on August 31, 2026 include one complimentary one-day Peru data eSIM for each paying traveler.

The eSIM is data-only and does not include a local telephone number, voice calls or SMS.

The lead booker is responsible for ensuring that each intended device is carrier-unlocked and supports eSIM technology before booking. No cash alternative is available where a traveler does not have a compatible device or chooses not to use the eSIM.

The eSIM is supplied through a third-party provider, currently Holafly, and is subject to that provider's activation rules, fair-use policy, network coverage and terms of service.

The customer is responsible for installing and activating the eSIM correctly and for switching off data roaming on any other SIM where necessary to avoid charges from their normal mobile provider.

Network coverage, speed and availability depend on local telecommunications networks and cannot be guaranteed.

We are not responsible for device incompatibility, incorrect installation, incorrect activation, local network outages, reduced network speeds or roaming charges caused by the customer's device settings, except where liability cannot lawfully be excluded.

If the named eSIM provider is unavailable, we may provide an equivalent or better one-day Peru eSIM from another provider.

The eSIM will be delivered to the lead email address supplied during booking. Where a booking contains multiple travelers, multiple eSIM QR codes may be delivered to that same email address.

These terms do not affect the customer's statutory rights.

11. Contact

Questions? Email hello@gettomachupicchu.com.