Privacy Policy
Last updated: June 2026
This policy explains what personal data we collect, why we collect it, how we use it and your rights. We do not sell your data. We do not share it with advertisers. We collect only what we need to process your booking.
1. Who we are
Get to Machu Picchu is a trading name based in England and Wales. Our website is gettomachupicchu.com and you can contact us at hello@gettomachupicchu.com. For the purposes of UK data protection law we are the data controller for personal information collected through this website.
2. What data we collect
| Data | Why we collect it |
|---|---|
| Full name | Required by ticket operators to issue your tickets |
| Email address | To send your booking confirmation and tickets |
| Mobile number | Used for urgent booking updates and customer support. We do not use it for marketing unless you separately request marketing communications. |
| Passport number | Required by ticket operators to issue your tickets |
| Date of birth | Required by ticket operators to issue your tickets |
| Nationality | Required by ticket operators to issue your tickets |
| Gender | Required by ticket operators to issue your tickets |
| Payment information | Processed securely by Stripe. We never see your card details. |
3. How we use your data
We use your personal data to process your booking and issue your tickets, send your booking confirmation and tickets by email, and contact you in the event of a problem with your booking.
We do not use your data for marketing, profiling or any automated decision-making.
4. Legal basis for processing
Under UK GDPR we rely on contract performance, processing is necessary to carry out the booking service you have requested (Article 6(1)(b)), and legal obligation to retain certain transaction records under UK law (Article 6(1)(c)).
5. Who we share your data with
We share the minimum necessary data with official ticket operators to fulfill your booking: the Ministry of Culture of Peru and the licensed rail and bus operators. Your passenger details are passed to these operators to issue your tickets. This involves transferring data outside the UK.
Payment is processed by Stripe, Inc. They handle all card data and are PCI DSS compliant. We never see or store your card number.
We do not sell, rent or share your data with any third party for marketing or advertising purposes.
6. Complimentary eSIM fulfillment
For eligible bookings, we provide a complimentary travel eSIM. To issue and deliver the eSIM, we share the lead booker's name and email address, and only any additional contact information required for fulfillment, with our eSIM provider, currently Holafly.
The eSIM provider uses this information to issue the eSIM, send installation and activation instructions, and provide technical support.
We do not share passport numbers, dates of birth, payment card information or other ticketing information with the eSIM provider.
Our lawful basis for this processing is performance of the booking contract, because the complimentary eSIM forms part of the eligible booking package.
The provider may process personal data outside the United Kingdom. Where required, appropriate safeguards are used in accordance with UK data-protection law. Please refer to the provider's privacy notice for further information.
7. How long we keep your data
We retain booking details for a minimum of 12 months for customer support purposes and as required by law.
7. Your rights under UK GDPR
You have the right to access, correct, erase, restrict or port your personal data, and to object to processing. To exercise any of these rights email hello@gettomachupicchu.com. We will respond within 30 days.
8. Cookies
We use essential cookies to operate the website and analytics cookies to understand how visitors use our site. We do not use advertising cookies.
9. Complaints
If you are unhappy with how we have handled your data contact us first at hello@gettomachupicchu.com. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. The current version is always published at gettomachupicchu.com/privacy.